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Returning items

If you are not satisfied with your purchase you have the option to exercise the right of withdrawal within 10 working days of receipt of the product. The right of withdrawal is only valid for products that have not been customized.

 

To start the procedure of withdrawal, you can contact us through the contact area of the site by indicating:

 

the order number

the code, size and color of the product you want to take advantage of the right of withdrawal

your bank details (account holder and IBAN)

the reason for withdrawal made

After I contacted to authorize the withdrawal and initiate the procedure, it is sent Bartolini BRT Express Courier for the withdrawal of products (which we kindly ask you to pack for shipping) and delivery at our logistics center. Once you verify the integrity and condition of the product or products returned, the administrative office is required to have a bank in your favor.

 

The transfer amount is equal to the total price of the product or returned products, which are subtracted 8 euro for the cost of postage for the return of the product in our stores.

 

 

 

COST OF SHIPPING FOR THE WITHDRAWAL OF A PRODUCT

 

The shipping costs for the withdrawal amount to 8 euro, whatever the point of withdrawal of the product in Italy.

 

These expenses are deducted from the bank placed on your bank account after you have verified that the product you rispeditoci is intact in its original packaging and has not been used.

 

 

 

TIMES REFUND IF YOU CANCEL

 

After receiving the returned item, once we verify the integrity and compliance with the conditions of return, is referred to the administrative office to make a bank transfer in your favor.

 

Please note that the transfer amount is equal to the price of the item purchased, which are subtracted 8 euro by way of participation in the cost of postage for the return of the product in our stores.

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